14 Day Return Policy
At Kadoplay.com , you can exercise your right of return and request a full refund within 14 days of receiving your order, provided that it meets the conditions set out. To start the process, you will need to contact us by email at info@kadoplay.com
Conditions for return
-
Product status :
- Products must be sealed , unopened and in the same condition as they were delivered.
- We may ask you for images of the products before authorizing the return.
-
Shipping costs :
- The buyer is responsible for the shipping costs to return the products to the origin warehouse.
-
Return process :
- You must send the products to us at the specified address (which will be provided upon request) within 14 days of approval of the return.
- It is mandatory to provide the tracking number of the shipment , otherwise we will not be able to validate your request.
Inspection and Refund
Once the products have been received, we will carry out an inspection to verify their condition. If they meet the requirements, a full refund of the amount paid on www .k adoplay.com will be issued.