By accepting these Terms and Conditions, the Client declares:
That you have read, understand and comprehend what is stated herein.
Who assumes all obligations set forth herein.
That you are of legal age and have sufficient legal capacity to use the Service.
Acceptance of these Terms and Conditions by Clients is a prior and essential step to using the Service. The Owner reserves the right to update and/or modify the Terms and Conditions at any time and for any reason at its sole discretion. The Owner will notify about any material changes to the Terms and Conditions or to any Service or other feature of the Services. By accessing or using the Services after the Owner has notified the Client of a modification or update, the Client agrees to be bound by the modified Terms and Conditions. If the modified Terms and Conditions are not acceptable to the Client, the Client's only option is to stop using the Services.
1. Service holder
The owner and proprietor of the Service is KADOPLAY SL, with registered office at C/ Encomienda de Palacios 160, with NIF B19720424, incorporated on 06/05/2024, before Notary GARCIA ROMERO ENRIQUE RAFAEL and registered in the Commercial Registry of M-00824763, Volume 0, Folio 0, Sheet 0, Entry 06/06/2024.
2. Scope of the contract
These Terms and Conditions apply to the provision of services and the sale of all products of the owner through its website.
3. Exclusion of Clients
The owner reserves the right to prevent the use of the Service, either temporarily or permanently, to any Client who infringes any of the rules established in these Terms and Conditions, the law or morality.
At its discretion, the owner may also exclude Clients and even stop providing the Service in whole or in part when it deems appropriate to improve the operation of the Service and/or the rest of the Clients of the same.
4. Price
The applicable prices are those indicated on the website on the date of the order.
Prices are detailed for each item and include VAT (Value Added Tax). The amount of shipping costs is indicated to the Customer in detail at the time of placing the order.
5. Payment methods
Payment will be made at the end of the purchase process and will be an essential condition for its completion. Under no circumstances may payment be made later. Payment through deferred procedures such as cash on delivery or transfer is not accepted. Accepted payment methods: you can pay by Visa®, Mastercard®, American Express® or Maestro credit card. In any case, the choice of payment method is made during the purchase process on the corresponding screen. Payment method providers or issuers may adopt anti-fraud measures that involve the rejection of certain types of operations. The holder is not responsible for the application of this type of security policies. We recommend that the Customer does not provide their card details via email, fax or social networks.
6. Delivery
The delivery time will be a maximum of 2-3 calendar days from the date of purchase. Orders will be delivered to the address indicated by the Customer, taking into account the following characteristics:
Absence of recipient
If delivery cannot be made due to the absence of the recipient, the transport agency will leave a note indicating this and will attempt to contact the recipient by email or telephone. After two failed attempts, the Customer must contact the transport agency to proceed with the delivery.
7. Returns and withdrawal
7.1 General conditions
- Return: due to a defect, fault, receipt of an incorrect product or any other reason other than the above.
- Withdrawal: originated by the Client's decision.
The Client must take into account that:
- For reasons of health protection and hygiene, returns or withdrawals of products that have been unsealed are not accepted, except for defective or flawed products.
- Purchased products can only be returned or cancelled through the same website.
- All products to be returned must be properly packaged. In the event of withdrawal, the customer will be solely responsible for any decrease in the value of the goods resulting from handling other than that necessary to establish the good condition of the goods. To exchange an item for another, the Customer must proceed with the withdrawal and make a new purchase.
7.2. Returns
The Customer has 14 calendar days from receipt of the product(s) to make the return.
The Customer must contact the owner via the following email address info@kadoplay.com , informing them of the reason for their return, and we will collect the product/s at the delivery address you provide.
The holder will reimburse the corresponding amount without undue delay, including the standard shipping costs of the initial delivery, by the same means of payment with which it was paid. However, we may withhold the reimbursement until we have received the goods.
7.3. Right to withdrawal
The Customer has the right to voluntarily withdraw from their purchase without providing any justification within a period of 14 calendar days from receipt of the order.
To exercise the right of withdrawal, it is necessary to notify the holder of the decision to withdraw from the contract, through an unequivocal statement by writing an email to info@kadoplay.com .
The customer must send the products they wish to return at their own expense to the address indicated above and pay the shipping costs, enclosing the purchase receipt they received with the confirmation of their order. In no case will returns be accepted with postage due.
The holder will reimburse the corresponding amount, including the standard shipping costs of the initial delivery, by the same means of payment with which it was paid. However, we may withhold the reimbursement until we have received the goods.
8. Availability of products
If there are any problems with the supply or if there are no products in stock, the Customer will be informed immediately and the amount of the product or products out of stock will be refunded. The owner will refund the corresponding amount without undue delay and, in any case, before 14 calendar days have elapsed. The refund will be made by the same payment method used.
9. Warranty on purchased products
The warranty offered is that established in Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and in Law 23/2003, of July 10, on Guarantees in the Sale of Consumer Goods. The owner will be liable for any lack of conformity that becomes apparent within two years from delivery.
10. Customer Service
For any questions, suggestions, queries or complaints, you can contact the owner by any of the following means:
- Telephone: +34 624 12 51 37.
- Email: info@kadoplay.com.
- Postal mail: P.O. Box 46, 28030, Madrid.
We inform you that the European Commission provides an online dispute resolution platform available at the following link: http://ec.europa.eu/consumers/odr/ . Consumers may submit their complaints through the aforementioned online dispute resolution platform.
11. Intellectual property and copyright
The Client acknowledges and agrees that all copyright, trademarks and other intellectual property rights in the materials or content provided as part of the website shall at all times be the property of the owner or those who have licensed their use to us. The Client may use such material only in the manner expressly authorized by us or those who have licensed their use to us. This shall not prevent you from using this website to the extent necessary to copy information about your order or contact details.
12. Limitation of liability
The owner is exonerated from any liability arising from:
- Website failures due to force majeure, fortuitous events or other causes not attributable to it.
- Technical and/or mechanical problems or viruses produced during the connection to the Internet (whether through the owner's platform or third-party platforms), in computer systems (software and hardware) or in electronic documents and files stored on computer equipment.
- Regarding access by minors to the content included on the website, it is the responsibility of their parents or guardians to exercise adequate control over the activity of their children or minors in their care.
- The truthfulness, updating and legality of the content of the pages that, where appropriate, are suggested by the company or that appear linked. The owner is exonerated from all responsibility towards the Client regarding the legal conditions of use and the content of the different pages or platforms suggested or that appear linked by the owner, leaving it to the discretion of the Client to accept them or not.
- Communications that, including references to the owner, are not previously authorized by the owner. For these purposes, we inform you that all communications regarding actions or calls to participate in any event related to the brand will always be published on the official website.
13. Force majeure
The performance of all or part of the obligations of the holder shall be suspended in the event of an unforeseen event or force majeure which prevents or delays performance. The following shall be considered as such, in particular, but not limited to: war, riots, insurrection, civil unrest, strikes of any kind and supply problems not attributable to the holder. The holder shall inform the Customer of such unforeseen event or force majeure within seven days of its occurrence. In the event that such suspension extends beyond a period of fifteen days, the Customer shall then have the option of cancelling the current order and a refund shall be made under the conditions provided for.
14. Applicable law
These Terms and Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Spain.