14 Day Return Policy
Cancellation of Unshipped Orders
If your order has not yet been shipped, you can request a cancellation by sending an email to info@kadoplay.com or contacting us via WhatsApp at 624 125 137. You will receive a full refund of the order amount, including shipping costs.
Returns Within 14 Days
You can exercise your right to withdraw and return an order within 14 days of receiving the product , obtaining a refund of the amount of the product, provided that you meet the following conditions:
- The request must be made via email ( info @kadoplay .com ) or WhatsApp ( 624 125 137 ).
- The product must be returned sealed and unopened , maintaining its original condition, including the box with the sticker or protective film intact.
- Return shipping costs will be borne by the buyer.
Return Process
To complete a return:
- Contact us through the indicated channels (email or WhatsApp).
- Please provide a picture of the product to verify its condition before shipping back.
- Once your request has been approved, you must send the product to the address we will provide you within 14 days of our confirmation . You must also provide us with the tracking number for the shipment.
Inspection and Refund
After receiving the returned product, we will inspect it to verify its condition. If it meets the requirements, we will process a full refund via the payment method used on www .kadoplay .com .
Undelivered Orders
If the order is rejected or not collected by the buyer within the period established by Correos, 4.99 euros corresponding to the return costs will be deducted from the refund amount.